Do you also have nightmares about your team's demotivation? Like you race, build a process, align all the sharp edges, add great automations and then push the Start button, and the team just don't respond...
Then you start running around trying to have sync calls, push everyone to use it, and become like an admin or HR...
In reality, it happens because people have different velocity of change - some accept it faster, some require more time, some require more explanation and some just need to embrace when they want to.
In this week's video I am sharing three stories today about:
- a customer who refused to use forms
- an amazing assistant who refused to log data into new tool
- an expert who did not want to share knowledge
For time-sensitive amigos, here is the video's TL:DR;
"People resistance to change should be factored into your project estimations as a risk requiring workarounds."
Our solutions were:
- for the customer we offered to use a general mailbox instead of sending personal emails directly;
- for the assistant we offered a compromise of using an online version of Excel;
- for the expert we agreed that he will make videos and photos after finishing his work to show everyone how it is done.
In all the cases today above people are already using new processes, they wanted to make a change on their own terms.
P.S. I help project and operations leaders run their projects faster by automating the boring stuff. If you want to see how we allow people focus on meaningful work and double their productivity without hiring, book a demo with me and let's have a conversation.